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Xbox 360: PC Not Listed FIX

14 May 2009 1 views 15 Comments

==THE PROBLEM==

For a long time, I’ve been successfully streaming video (using Windows Media Player) and audio (using Zune) to my Xbox 360. I just recently had a couple of updates to my PC: new CPU, new ram & a second video card – but no changes to the hard drive or windows. I did have to redo my windows activation since it relies on the CPU, but thats it! There were no problems and everything came up as usual. All the sudden, my xbox could not see the PC. However – the PC had no problem seeing the xbox!

I tried everything. I double checked that all services were running, automatic and started. I disabled sharing in WMP and re-enabled it. I even reinstalled ZUNE to recreate the sharing, but nothing. All uPNP, SSDP, Zune & WMP Network Sharing services were running with no errors.

==THE SOLUTION==

I assume by this point you’ve reset your router, your xbox and your PC multiple times hoping the problem will correct on its own. Now this isn’t a solution for everybody as different scenarios could have multiple problems, but it did work for me! I found on a lot of sites people talking about resetting the DRM entries on your XP machine. I figured the fix would be different on Vista since nobody was talking about it – and because its 2009, not 2005.

It’s called DRM – Digital Rights Management. You get the ‘PC Not Listed’ error code when the Windows Digital Rights Management (DRM) system on the computer is corrupted. The fix is fairly easy.

  1. Make sure you are logged in as an administrator. Open up windows explorer by clicking on ‘Computer’ at your start menu. (you can also do this by going to start>run and type in userinit.exe – press enter)
  2. In the top left corner, click on Organize and roll down to ‘Folder & Search Options’.
  3. Click on the View tab and scroll down. Change the radio button about half way down to ‘Show Hidden Files and Folders’. Then, two checkboxes below that option is a checkbox that says ‘Hide protected operating system files (Recommended)’ and make sure it is UNCHECKED. Click Apply and Okay.
  4. Back in your computer window, goto your C: drive (or wherever you installed Vista to) and you’ll see a folder called ProgramData. We are looking for this folder: c:\ProgramData\Microsoft\Windows\DRM
  5. Rename the DRM folder to DRMBackup. If it gives you any errors, once again, check to make sure you are an administrator.
  6. Go to this link in Internet Explorer (FF and Safari will NOT work): http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp?force=1
  7. Choose the Upgrade button and let it do its magic. When it is completed, I recommend restarting the XBOX and the PC. Make sure you go through your Windows Media Player settings again to double check everything is being shared. Also, make sure the following services are started by going to start>run and typing in services.msc :
  • uPnP Device Host
  • SSDP Discovery
  • Windows Media Player Network Sharing Service
  • Zune Wireless Configuration Service (only if you stream your zune library to your xbox)

Last but not least – doublecheck that your Windows Firewall is not blocking anything important. Easiest way to do it is to disable the firewall completely and see if things work. If they do, you know there is an exception you need to allow.

Good luck!

P.S. – For More Information about this issue read the MS document: http://support.microsoft.com/kb/929642

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15 Comments »

  • nick said:

    thanks for the post, still having problems though, media center on xbox detects pc, but still pc not listed comming up through the my videos tab.

    This is so frustrating.

    # 12 June 2009 at 6:05 PM
  • Nicholas said:

    Thank you for this article. I have been bashing my head on this problem for a while.

    # 18 July 2009 at 4:13 AM
  • Jeff said:

    Can confirm this fix works on Windows 7 RC as well. Thanks for the help!

    # 28 July 2009 at 1:50 PM
  • Ryan said:

    Do you know what to do if your Computer doesn’t see your Xbox and they are on the same wired network? All the proper services are running and no anti-virus programs are running and I have tried with my firewall turned off and still nothing.

    # 30 July 2009 at 7:40 PM
  • Lefe said:

    Finally it worked for me guys!

    Many thanks for the posting

    Cheers

    # 4 September 2009 at 5:45 PM
  • Lefe said:

    Hey guys it’s me again

    I just got to notice that Kaspersky Internet security 2009 prevents the connection with PC to be established therefore any adjustments on the setting should be done!!!

    # 4 September 2009 at 5:55 PM
  • Jazz said:

    U are a bloody genius for writting this artle
    thanks

    # 21 October 2009 at 3:05 AM
  • Yonatan said:

    I’ve done everything… and it still doesnt work…. have any ideas??

    # 4 November 2009 at 2:57 PM
  • Enzso Matrix said:

    Hope you get to read thiswho ever wrote this artical cos you have all my thanks as no Microsoft site would help with this problem. You are Legend !!! I think you should get hold of the movie companies and tell them Will Smith is yesterday … you are in the front of the line for Playing the part in I am Legend 2 …… Thanks a heep …. this works 100%

    # 7 November 2009 at 12:07 AM
  • Jen said:

    thank for this article! it stopped working for us when my bf put in a new router and I tried everything I could find. came across this and it worked, ffinally an end to my frustration!

    # 21 November 2009 at 9:29 PM
  • OMG said:

    I can’t believe it,,, I’ve been working on this problem for months, i quit for a while then asked my Networking professor at school and some of my good friends who use Tversity. no luck and you solve my problem so easily, i think i love you.

    # 25 April 2010 at 9:51 PM
  • Tim said:

    I am using an admin account and it’s telling me I cannot change the name of the DRM folder.

    “Destination Folder Access Denied
    You need permission to perform this action”

    Any ideas?

    Thanks

    # 7 May 2010 at 1:26 PM
  • Shea (author) said:

    Hey Tim,

    You need to take ownership of the DRM folder. Check out these steps on how to do that, then continue on as normal. It won’t effect anything, I promise.
    http://www.vistax64.com/tutorials/67717-take-ownership-file.html

    Good Luck!

    # 7 May 2010 at 2:31 PM
  • Tim said:

    Shea,

    Thanks for the quick response; I appreciate it. Sorry to be a n00b at this again, but (out of cautiousness) I’d appreciate your advice on which of the methods I should choose.

    I just don’t have quite enough experience to feel 100 percent confident that the seemingly best option (Option 2.2) isn’t a poor one.

    I think it’s fine, but I don’t know for sure. Sorry for bugging you again, and thanks in advance for your help!

    -Tim

    # 8 May 2010 at 8:23 PM
  • Shea (author) said:

    Hey Tim!

    It’s no problem, I’ve been there before :) 2.2 is definitely the easiest route to take. I will shoot you an email in case you have any other issues along the way. Much easier and quicker for me to respond there :)

    Good Luck!

    # 9 May 2010 at 9:50 AM

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